Welt · Support

Welt support

Welt is operated by Ergodic Limited. Support is in English, on working days (UK time). We answer within two working days; incidents that stop a workspace working are handled first.

Contact

Write through the Ergodic contact page. Please include your workspace name and, for a failed operation, its job or request ID, which the console shows under Technical details and every API error carries. Never send an API key, a password or a dataset in a support message; we can read what your workspace holds once you have authorised us.

Before you write

• Agent and plugin guide, assistant setup and the tool reference.
• Python client documentation and the API reference.
• Service health: /health and /readyz answer whether the API and model execution are available.
• Assistant connections: the console's Settings → API keys page lists every connected app and lets you disconnect it; reconnecting fixes most sign-in problems.

Data requests

To export everything a workspace holds, delete a predictor or a whole workspace, delete your account, or exercise a right under the privacy notice, write to the same contact from the email address of a workspace owner. Deletions are confirmed and completed within 30 days.

Security

Report a vulnerability to the same contact with "security" in the subject. Do not test against other customers' workspaces. We acknowledge reports within two working days.